DVDxDVD Inc. is committed to providing each customer with the highest standard of customer service.
We believe that “customer’s loyalty” actually means our loyalty to customers, not otherwise! You will feel a personal touch in every communication. We never do “copy-paste” replies. All communications are from person to person.
In the unlikely event you experience difficulty with a product for any reason, all your purchases from DVDxDVD are 100% covered by warranty. We offer instant exchange on all media products!
If you need assistance, there are three ways to reach our Customer Care: email, using the online service request form, and by phone.
How to contact our Customer Care?
Contacting us by email (or by filling the online request form) is by far the most reliable and fastest method. All your requests will be handled by an extremely knowledgeable, dedicated Customer Care specialist.
Please include your full name and the order number in the message; it may be nice to have your phone number too.
Without the order number or the email address with which the order was placed, it is not possible to identify your order, and consequently to address your issue. All your Customer Care inquiries will be addressed the SAME BUSINESS DAY.
About contacting us by phone.
We sell worldwide, and therefore our customers literally are located on all five continents. That means that while our customers reside in all 24 time zones, we are still in only one: CST. So your message will be addressed as soon as we open for business that day. Our business hours are from 7 a.m. to 6 p.m. Central Time. However, during our business hours we may be busy in the studio or on assignment, filming far, far away. So...
Please leave us a message!
Please don’t forget to tell us your full name and the order number and describe the issue. Your message will be dispatched to our Customer Care. All things considered, communication via email is faster and more reliable, as it allows our Customer Care the time to properly review your message, examine your order, and take into account possible errors in the order number. The free number to call us is 888-DVDxDVD.
Unless it is really necessary, please send us an email message!
